• 26-JUL-2018

CNH Industrial concludes agreement with IBM to evolve digital infrastructure for core business processes


This new multi-year agreement leverages on a company-wide digital enhancement, thanks to Artificial Intelligence and Cloud technology features, to achieve best in class efficiencies in all core business processes from Manufacturing to Supply Chain, Sales & Marketing, After Sales and Financial Services. It marks an evolution for CNH Industrial’s Information & Communication Technology (ICT) infrastructure to a flexible, hybrid and resilient digital platform that utilizes both Cloud and data center solutions.
Through its product portfolio, encompassing 12 brands, CNH Industrial N.V. (NYSE: CNHI /MI: CNHI) continues to make headway in numerous technology fields presenting industry firsts. With this same spirit of innovation for its products, the Company has partnered with IBM to design a new multi-year agreement that will see CNH Industrial achieve its highest levels of efficiency and increase its competitiveness across all core business processes. 
This extended IBM partnership will allow CNH Industrial to leverage on Blockchain network technology to review and optimize its global activities. It will increase the performance and flexibility of the Company’s ICT infrastructure and its ability to adapt to new business demands at higher volumes. Areas that will be directly enhanced include Supply Chain and the inventory management of the Company’s Parts & Service business, which will deliver ever greater service to its customer base. By implementing advanced analytics capabilities associated with Artificial Intelligence and Machine Learning techniques, the Company will greatly improve its ability to enhance and innovate its Manufacturing, Quality, Sales, Customer Service and Finance Support processes, among which improved predictive maintenance in manufacturing and on-spot Quality Image product inspections.  
This agreement marks a shift in the business to extensive Cloud implementation that leverages upon IBM’s Cloud Private Platform, while continuing to operate with IBM’s data centers and CNH Industrial’s on-premises IT infrastructure. As such, the IT platform’s readiness and support allows CNH Industrial greater flexibility, cost efficiencies, output resilience and consistency in conducting its operations to provide best in class customer service.
London, July 26, 2018